WHO WE ARE

You & I Care, The Caring Source Of Care In Your Own Home. We are a home care agency registered with the Care Quality Commission, that provides high quality domiciliary care services in Essex England. We offer affordable solutions for adults and the elderly throughout the community, who prefer to stay at home where their quality of life is enhanced without the stress of hardships and interruption of routines and changes in daily habits. Our services among others include;

HOME BASIS

This covers all the basics of looking after a home such as gardening, arranging...

BASIC PERSONAL CARE

Washing, help with pre-poured medicines, incontinence care, personal hygiene,...

WOUND CARE

Accidents or progression of disease create situations where preventative management...

COMPANIONSHIP

One of the most important aspects of You & I Care Services LTD is providing customers...

OUR SERVICES

  • Companionship
  • Light house keeping
  • Attendant/driver service
  • Wound care
  • Palliative care
  • Wake -in Care or Sleep-in Care
  • Live in care
  • Respite care
  • Personal Care

FROM OUR BLOG ?

FAQ

You & I Care Services LTD provides numerous home care services to families and individuals. A full list of services is available here.

You & I Care Services LTD provides home care services primarily in Essex, and will  eventually spread out to other parts of England.

Yes. Every caregiver is a You & I Care Services LTD employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers’ compensation insurance.

You & I Care Services LTD employees are highly trained, trustworthy and professional. Every member of our team is fully screened and insured. They offer a level of skill that comes only with experience, and the compassion that comes with true caring.

Also, all our care workers are aware of their specific responsibilities under the Health and Safety at Work Act 1974.

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Our goal is to establish a long-term care giving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We’ll do what it takes to make sure we achieve that goal.

You can change the number or type of service we provide your loved one with whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible with your loved one’s care. Plus, you’re never bound to a long-term contract, so you can discontinue your relationship with You & I Care Services LTD at your discretion.

No. You don’t need pre-authorization, pre-qualification, certification or even a prescription for You & I Care Services LTD. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we’re happy to help with the entire “benefits coordination” process. This includes providing any documentation you need for reimbursement by an insurance carrier.

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week.
  • Level of home care services received (non-medical)
  • Area where services are provided
  • Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

No. You (or an authorized representative) are only invoiced after the completion of services. You never have to pay caregivers directly. And you’ll never be asked to pay an additional fee to any employee.

We adhere to all applicable guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member’s home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client’s – or legally authorized representative’s – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Give us a call. We’ll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how You & I Care Services LTD might help.

Together, we’ll go over the care your family needs and the care we provide. We’ll answer all of your questions regarding in-home care services and costs. Then, we’ll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.

Client Testimonials

Jayne Byott

We are extremely pleased with the level of personal care & dedication we are receiving from the You & I Carers. We have care at the same time every morning & evening, always on time, always friendly, efficient, highly professional & truly dedicated to caring for the client in the comfort of their own home. You & I are by far the best care company we have come across,, &… Read more“Jayne Byott”

Jayne Byott

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