Last Updated: 07-May-2025
Effective Date: 07-May-2025

Introduction

This Privacy Policy describes how You & I Care Ltd, located at 101-135 Kings House, Kings Road, Brentwood, Essex CM14 4DR (“we,” “us,” or “our”), collects, uses, and discloses your personal information when you use our website (https://youandicare.co.uk) (the “Service”).

You can contact us regarding data protection matters at:
Address: 101-135 Kings House, Kings Road, Brentwood, Essex CM14 4DR
Email: [email protected]
Phone: 0808 178 0981

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, please do not access or use the Service.

Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. If we make changes, we will notify you by updating the “Last Updated” date and may provide additional notice (e.g., website banner, email notification). Your continued use of the Service after changes take effect indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

Personal Information We Collect

We may collect and process the following personal information when you use our website:

  • Name
  • Email address
  • Phone number
  • Any information you provide when submitting our online forms (e.g., Contact Us form, Newsletter signup)
  • IP address and other technical identifiers collected through cookies and similar technologies

We collect this information directly from you when you voluntarily provide it, and automatically when you browse the website.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • To respond to your inquiries and communicate with you.
  • To provide you with information or services you request.
  • To send marketing and promotional communications (where you have opted in).
  • To administer surveys, contests, or promotional activities.
  • To monitor website usage, perform analytics, and improve our website’s functionality and user experience.
  • To enforce our terms and conditions and protect our legal rights.

Legal Basis for Processing

We process your personal information under the following lawful bases:

  • Consent: Where you have provided consent (e.g., to receive marketing communications).
  • Contract: Where processing is necessary to provide information or services you request.
  • Legitimate Interests: For our legitimate interests in responding to inquiries, improving our website, and promoting our services, provided your interests and rights do not override these interests.
  • Legal Obligation: Where we are required to comply with legal obligations.

You may withdraw your consent at any time by contacting us at [email protected] or following the unsubscribe instructions in our emails.

How We Share Your Personal Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Companies that help us operate our website and deliver services (e.g., IT hosting, email marketing providers, website analytics services).
  • Marketing and Advertising Partners: To assist with targeted marketing, only where you have opted in.
  • Legal and Regulatory Authorities: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

International Data Transfers

If we transfer your personal information outside the UK or EEA, we will ensure appropriate safeguards are in place (e.g., adequacy decision, standard contractual clauses) to protect your data.

Data Retention

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, or as required by law. Typically, we retain website inquiry data for 12 months after our last communication with you, unless you consent to ongoing communications (e.g., marketing subscriptions).

Your Rights Under the UK GDPR

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data in certain circumstances.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time (where processing is based on consent).
  • Restrict processing in certain circumstances.
  • Lodge a complaint with the Information Commissioner’s Office (ico.org.uk).

To exercise your rights, please contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your device and browsing activity. For more details on the types of cookies we use, their purposes, and how to manage your preferences, please see our Cookie Policy [link to Cookie Policy].

Data Security

We have implemented appropriate technical and organisational measures to protect your personal information, including:

  • SSL encryption of our website.
  • Firewalls and intrusion detection systems.
  • Access controls and user authentication.
  • Regular monitoring and testing of security measures.

However, no system is 100% secure. We cannot guarantee absolute security of your information transmitted via the internet.

Third-Party Links

Our website may contain links to third-party websites not operated by You & I Care Ltd. We are not responsible for the privacy practices or content of such websites. Please review their privacy policies before providing any personal information.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects concerning you.

Data Protection Contact

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Email: [email protected]
Phone: 0808 178 0981

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