Between 10th and 16th July 2018, the Care Quality Commission carried out a routine inspection of You & I Care’s service. The inspection involved a visit to our office on 10 July and telephone conversations with people who have used our service on 13 and 16 July 2018, together with interviews of staff.
We were assessed on whether our service is safe, effective, caring, responsive and well-led. Following an inspection report that was published on 2nd/August/2018, we are pleased to announce that You & I Care scored highly in all.
Below is a summary of the assessment;
Safety: The service was safe.
People were safeguarded as staff knew how to protect people from harm. Risks to people’s health and wellbeing were assessed and well managed. There was a robust recruitment system in place and the service employed sufficient staff to meet people’s needs.
Effectiveness: The service was effective
People were fully involved in the assessment process.
There was an effective staff induction and training process in place. Where people were supported to eat and drink, they had sufficient nutrition to meet their needs. The service worked well with other professionals and provided people with effective healthcare support.
People participated in, and consented to their care and support. Staff had an understanding of the Mental Capacity Act 2005 and assessments had been carried out where required.
Care: The service was caring.
People were treated with kindness and compassion. Their privacy, dignity and independence was respected and promoted. People and their families were fully involved in their care arrangements.
Responsiveness: The service was responsive.
People received personalised care that reflected their circumstances and changing needs. Care plans contained good information about people’s likes, dislikes, preferences and times of calls.
There was an effective complaints system in place and people were confident their concerns would be dealt with swiftly. There was a system in place to support people at the end of their life.
Leadership: The service was well led.
People knew the registered manager and staff were well supported by them and shared their vision to provide good quality care in the community. People were satisfied with the service overall and said they would recommend it to others.
There was an effective quality assurance system in place and people’s personal information was protected.